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SolaviseTech

Privacy Policy

Last updated: May 23, 2026

SolaviseTech(“we,” “us,” or “our”) operates The FAE — Fr. Andrew Esua(the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. Please read this policy carefully. By using the Service, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide

  • Account information: Name, email address, phone number, country, profile photo, and password (stored in hashed form)
  • Profile preferences: Spiritual interests, notification settings, and subscription choices
  • Payment information: Billing details processed by Apple, Google, or Stripe—we receive transaction confirmations, not full card numbers
  • Counseling bookings: Session dates, notes you provide, and communication related to appointments
  • AI companion interactions: Questions and messages you send to the AI spiritual companion
  • Support communications: Messages you send to our support team
  • User-generated content: Reviews, feedback, and other submissions

1.2 Information Collected Automatically

  • Device information: Device type, operating system, unique device identifiers, and app version
  • Usage data: Pages viewed, features used, listening history, reading progress, search queries, and session duration
  • Log data: IP address, access times, crash reports, and diagnostic information
  • Location data: Approximate location derived from IP address or country selection (we do not continuously track precise GPS location unless you explicitly grant permission for a specific feature)
  • Push notification tokens: Firebase Cloud Messaging (FCM) tokens for delivering notifications
  • Video session metadata: Connection quality, session duration, and timestamps for counseling calls (not session content unless explicitly recorded with consent)

1.3 Information from Third Parties

We may receive information from Apple Sign-In, Google Sign-In, payment processors, and analytics providers to authenticate your account and process transactions.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Create and manage your account
  • Process subscriptions, purchases, and counseling bookings
  • Stream music, deliver books, and personalize content recommendations
  • Facilitate video counseling sessions between you and priests
  • Power the AI spiritual companion with contextually relevant responses
  • Send push notifications, devotional reminders, and service updates
  • Respond to support requests and communicate about your account
  • Detect, prevent, and address fraud, abuse, and security issues
  • Comply with legal obligations and enforce our Terms of Use
  • Analyze usage patterns to improve user experience (in aggregated form)

3. Legal Bases for Processing (EEA/UK Users)

If you are in the European Economic Area or United Kingdom, we process your data based on:

  • Contract: To provide the Service you requested
  • Legitimate interests: To improve the Service, ensure security, and prevent fraud
  • Consent: For marketing communications and optional features
  • Legal obligation: To comply with applicable laws

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Firebase/Google Cloud (hosting, authentication, database), payment processors, WebRTC infrastructure providers, AI service providers, email delivery services, and analytics tools—bound by contractual data protection obligations
  • Priests: Information necessary to conduct booked counseling sessions (name, contact details, booking information)
  • Advertisers: Aggregated, non-personally identifiable data for ad placement within the free tier (not your personal contact information)
  • Legal requirements: When required by law, court order, or to protect the rights, property, or safety of our users or the public
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

5. AI Companion Data

Messages you send to the AI companion are processed to generate responses and may be stored to maintain conversation context and improve service quality. We implement safeguards to prevent AI providers from using your data to train general models where contractually permitted. Do not share highly sensitive personal information (such as confession details or medical diagnoses) with the AI companion—use priest counseling or professional services for those needs.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we delete or anonymize your data within 90 days, except where retention is required for legal, tax, or legitimate business purposes (such as transaction records). Counseling booking records may be retained as required by applicable pastoral or regulatory requirements.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), encrypted storage for sensitive content, Firebase security rules, access controls, and regular security reviews. Digital books use DRM protection to prevent unauthorized copying. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your account and associated data
  • Export your data in a portable format
  • Object to or restrict certain processing
  • Withdraw consent for optional processing (such as marketing)
  • Opt out of push notifications via device or app settings

To exercise these rights, contact support@fatherandrewesua.com or use the account settings in the app. We will respond within 30 days.

8.1 California Residents (CCPA/CPRA)

California residents have additional rights including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale or sharing of personal information. We do not sell personal information as defined under the CCPA.

8.2 Canadian Residents (PIPEDA)

Canadian users may contact our Privacy Officer at support@fatherandrewesua.com to access or challenge the accuracy of their personal information. You may also file a complaint with the Office of the Privacy Commissioner of Canada.

9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. Parents who believe their child has provided us information should contact us at support@fatherandrewesua.com.

10. International Data Transfers

Your information may be processed in Canada, the United States, and other countries where our service providers operate. We ensure appropriate safeguards (such as standard contractual clauses) are in place for cross-border transfers where required by law.

11. Cookies and Tracking (Website)

Our website may use essential cookies for functionality and analytics cookies to understand visitor behavior. You can control cookies through your browser settings. The mobile app does not use browser cookies but may use similar technologies for analytics and session management.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via the app, email, or a prominent notice on our website. The “Last updated” date at the top reflects the most recent revision. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions, requests, or complaints, contact:

See also our Terms of Use governing use of the Service.